Introduction & Knowledge base scope

RepOtz helps merchants collect customer reviews and video testimonials, then direct them to the right platforms to strengthen their online reputation.

What RepOtz is

RepOtz is a SaaS platform for reputation management and review collection. The merchant creates QR codes and short links that their end visitors scan or open; a collection funnel gathers the review or video testimonial, and redirects positive reviews to review platforms (Google, Facebook…). The merchant tracks everything from a mobile-first dashboard.

Product hierarchy

Account > Business > Location > Campaign > QR code > (Review, Video testimonial, interactions).

See the glossary for each term.

Purpose of this knowledge base

This corpus is the single source for the RepOtz knowledge base: publishable chapters are published on kb.repotz.com and serve as the source for Sofia, the virtual assistant on the website, who cites chapters in her responses. Internal details remain in a confidential space that is never published.

How to read a chapter

Each chapter targets a functional module of the SRS (F1-F15), traces its requirements (srs_refs) and carries a disclosure tier. Internal details (for example, possible corrective actions) do not appear in chapters: they live in the confidential space and are flagged by a reassurance block.

Frequently asked questions

Q. Does RepOtz publish my reviews on my behalf? A. No. RepOtz collects reviews and directs satisfied customers to external platforms; the review is posted by the customer themselves.

Q. Do I need a mobile application? A. No, RepOtz is an installable web app (PWA); everything is managed from your phone’s browser.