Platform & Operations
What customers can know about RepOtz reliability and operations. Internal procedures remain confidential.
Progressive feature rollout
Section titled “Progressive feature rollout”Some features are enabled progressively (by plan, by account, or by country). A feature may therefore appear in some accounts before others.
Reliability
Section titled “Reliability”RepOtz relies on regular backups and continuous monitoring of the service. In case of an incident, the team has the necessary diagnostic and recovery capabilities.
Note: Backups, monitoring, and operational support (including assisted account access by support) are in place and governed.
Frequently asked questions
Section titled “Frequently asked questions”Q. Are my data backed up? A. Yes, RepOtz performs regular backups and tests restorations.
Q. Why is a feature visible for a peer not appearing for me? A. Some features are rolled out progressively based on the plan, account, or country.
Q. Can support access my account to help me? A. Yes, assisted access exists; it is logged and indicated by a visible banner during the session.