Account & Personal Data
Manage your profile, password, and exercise your data rights (GDPR / Law 25).
Profile
Section titled “Profile”From your profile, you can modify:
- your name;
- your interface language (French, English, Spanish);
- your time zone (detected automatically, changeable).
Password
Section titled “Password”Password changes are made from your account; it requires your current password for confirmation. 2FA is managed on the Security page (see Accounts & authentication).
Email address
Section titled “Email address”You can change your account email address. The change is confirmed by a link: RepOtz records the new address as pending and sends a confirmation link to this new address. Until you click it, the old address remains active. If the new address is already in use by another account, the change is cancelled.
Account deletion
Section titled “Account deletion”From your account (section Danger Zone), you can permanently delete your account in self-service. Deletion requires your password for confirmation and:
- is irreversible: it erases your account and its entire hierarchy (businesses, locations, campaigns, collected data);
- automatically terminates an active subscription: RepOtz cancels the Stripe subscription before deletion, you do not need to do it separately;
- causes any unpaid affiliate commission balance to be lost. If you are an affiliate and have a pending balance, a warning reminds you of this: request payment first from the Affiliate page (or contact support) if you wish to keep it.
If in doubt, contact support before deleting.
Contact data (consent)
Section titled “Contact data (consent)”For your contacts (automation directory), consent is time-stamped and each invitation email includes a one-click unsubscribe link. An unsubscribed contact will not be contacted again. See Review request automation.
Legal notices
Section titled “Legal notices”Two public documents govern the use of the service, available in French, English and Spanish (links in the site footer):
- Privacy policy (
/privacy-policy): how your data and that of your customers are processed. - Terms of service (
/terms-of-service).
On account creation, you implicitly accept these two documents: a message recalls this below the signup form (“By continuing, you accept…”). There is no separate checkbox; proceeding with signup constitutes acceptance.
Frequently asked questions
Section titled “Frequently asked questions”Q. Where can I find the privacy policy and terms of service?
A. In the site footer (section “Legal”), at /privacy-policy and /terms-of-service, in all three languages.
Q. Do I need to check a box to accept the terms at signup? A. No. Acceptance is implicit: proceeding with account creation constitutes acceptance of the privacy policy and terms of service (a reminder appears below the form).
Q. How do I change my interface language? A. From your profile (French, English or Spanish).
Q. How do I permanently delete my account? A. From your account, section “Danger Zone”: a “Delete my account” button requires your password for confirmation. Deletion is permanent and erases the account and all its data.
Q. Do I need to cancel my subscription before deleting my account? A. No. An active subscription is automatically terminated at the time of deletion.
Q. What about my unpaid affiliate commissions? A. They are lost upon deletion. If you want to keep them, request payment (Affiliate page) or contact support before deleting; a warning reminds you of this in the deletion screen.
Q. Is account deletion reversible? A. No. It is permanent and erases the account and all its data.
Q. How does one of my contacts unsubscribe? A. Via the one-click unsubscribe link in each invitation email.