General FAQ
Short answers to cross-cutting questions. Module-specific FAQs live at the end of the relevant chapter.
Product & access
Section titled “Product & access”Q. What is RepOtz? A. A review collection and reputation management platform: create QR codes / short links, collect reviews and video testimonials, direct satisfied customers to the right platforms.
Q. Is there an app to install? A. RepOtz is an installable web app (PWA). Nothing to download from a store; everything works in your browser, including on mobile.
Q. What languages is RepOtz available in? A. French, English and Spanish - including public pages, which display in the end visitor’s language with a language selector.
Q. How do I contact support? A. Via the “Other ways to reach us” button in the site’s chat assistant (WhatsApp, Messenger, email and live chat). Once logged in, live chat is available directly in your dashboard.
Account & security
Section titled “Account & security”Q. Do I need to enter my card for the trial? A. No, the 14-day trial requires no payment information.
Q. How do I secure my account? A. Enable two-factor authentication (2FA) from the Security page, using an authenticator app (only the app code is requested at activation). At login, an SMS code remains available as backup. Keep your recovery codes safe.
Q. I’ve lost access to my 2FA. A. Support can reset it after verifying your identity; you reconfigure it at your next login.
Q. What are the plans? A. Basic, Pro and Agency. Each plan’s limits are displayed dynamically on the site.
Q. What sets the plans apart, briefly? A. A few reference points: review request automation and embed widget are Pro/Agency; form customization (non-default templates + text) is Pro/Agency; the public API and video testimonials are Agency. The NFC shop is open (delivery to Canada for now).
Q. Where do I find my invoices? A. In the dashboard, each transaction links to its invoice hosted by Stripe.
Reviews & compatibility
Section titled “Reviews & compatibility”Q. Will my existing QR codes continue to work? A. Yes. Compatibility of printed links and QR codes is an absolute requirement: historical URLs remain served.
Q. Is the rating shown in my dashboard my Google rating? A. No. What is collected via your forms is private internal feedback, displayed separately. Your public Google reviews display separately, for Businesses whose Google Business Profile has been identified (during onboarding audit or via “Connect my Google Business Profile” from the dashboard) and for which the Google platform is enabled.