General FAQ
Short answers to cross-functional questions. Module-specific FAQs live at the end of the relevant chapter.
Product & access
Section titled “Product & access”Q. What is RepOtz? A. A Review collection and reputation management platform: create QR codes / Short links, collect Reviews and Video testimonials, direct satisfied customers to the right Review platforms.
Q. Is there an app to install? A. RepOtz is an installable web app (PWA). Nothing to download from a store; everything works in your browser, including on your phone.
Q. What languages is RepOtz available in? A. French, English and Spanish - including public pages, which display in the End visitor’s language with a language selector.
Q. What is RepOtz Academy? A. It’s our training organization, on a separate website: academy.repotz.com. Training is delivered live by video conference, with recordings, resources and a forum that remain accessible afterwards. The page repotz.com/academy presents them and links to the catalog.
Q. Do I need to know how to code to take an Academy course? A. It depends on the course. The catalog ranges from beginner training that starts with your Business and guides you through tools in French, to training written for developers where confirmed technical knowledge is expected. The level and prerequisites are listed on each course page.
Q. What language is Academy training taught in? A. Each trainer chooses their teaching language from the three supported: French, English or Spanish. The language is listed on each course - it does not follow the language in which you are viewing the website.
Q. Do I need a RepOtz subscription to take an Academy course? A. No. These are two separate products: each course is purchased individually on the Academy website, independent of any RepOtz subscription. Course pricing is listed on each course page on academy.repotz.com - it has nothing to do with RepOtz Plans.
Q. How do I contact support? A. Start with Sofia, the website’s virtual assistant: she answers questions about RepOtz as well as broader questions about Reviews and online reputation. If you prefer a human, her “Other ways to reach us” button opens WhatsApp, Messenger, email and live chat. Once logged in, Sofia is also in your dashboard: she reads your Account status (Plan, quotas, Businesses, Campaigns, metrics) to answer you precisely and point you to the page where to act - she never changes anything on your behalf. Live chat with the team remains accessible from her “Other ways to reach us” button.
Q. Who is Sofia? A. She’s our virtual assistant: an artificial intelligence, not a person, and she says so herself if you ask. She relies on this Knowledge base, our blog and website pages, and she cites her sources so you can verify. When she doesn’t have a reliable answer, she says so and passes your question to the team rather than making something up.
Account & security
Section titled “Account & security”Q. Do I need to enter my card for the Trial? A. No, the 14-day Trial requires no payment information.
Q. How do I secure my Account? A. Enable two-factor authentication (2FA) from the Security page, using an authentication app (only the app’s code is requested when enabling). At login, an SMS code remains available as a backup. Keep your recovery codes.
Q. I lost access to my 2FA. A. Support can reset it after verifying your identity; you reconfigure it at your next login.
Q. What are the Plans? A. Basic, Pro and Max. The limits for each Plan are displayed dynamically on the website.
Q. What sets the Plans apart, in brief? A. A few benchmarks: Review request automation and the embed widget are Pro/Max; form customization (non-default templates + text) is Pro/Max; the public API and Video testimonials are Max. The NFC shop is open (delivery to Canada for now).
Q. Where can I find my invoices? A. In the dashboard, each transaction links to its invoice hosted by Stripe.
Reviews & compatibility
Section titled “Reviews & compatibility”Q. Will my existing QR codes continue to work? A. Yes. Compatibility of printed links and QR codes is an absolute requirement: historical URLs remain served.
Q. Is the rating shown in my dashboard my Google rating? A. No. What is collected through your forms is a private internal feedback, displayed separately. Your public Google Reviews display separately, for Businesses whose Google Business Profile has been identified (during onboarding audit or via “Connect my Google Business Profile” from the dashboard) and whose Google Review platform is enabled.